DELIVERY & SHIPPING
Due to current covid-19 pandemic, customers may face delays in order deliveries. Whilst we aim to dispatch your orders within our time frames, some experiences you may encounter due to new policies implemented within domestic couriers. If you have any questions, please do not hesitate to contact our Customer Service team at firstname.lastname@example.org
Our shipment can be made within Malaysia only.
1. We shall, at our sole discretion, appoint any suitable provider of our courier services for the domestic deliveries. We reserve the right to change the provider of our courier services for any deliveries.
2. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be required to rearrange delivery or collect the goods from the courier.
3. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
4. Currently, BAPE STORE®️ MALAYSIA offers a standard delivery service. Delivery orders will be delivered:
a. West & East Malaysia: Confirmed orders will be delivered within 5-7 business days.
Note: The delivery time mentioned above is only for reference purposes. The actual delivery time shall be subject to the courier company. In case of public holidays or festive seasons, the actual delivery time will be posted on the Website. In case of delivery to a remote area or during bad weather, the delivery time may also be extended. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
When you receive your products, please check and ensure that the packages containing the ordered products are properly packed; that they are sealed with our official sealing tape; During the inspection process, if you find that the package or the official selling tape is damaged, please immediately inform the courier company of the problem and decline the receipt of the whole parcel, and please also contact our Customer Relations Department. We will use our best endeavors to resolve the problem. In any event, please do not open nor further damage the products and the packaging.