RETURNS & REFUND
1. All sales are final. To the maximum extent that the laws permit, BAPE STORE®️ MALAYSIA does not accept requests for cancellation of orders or the return or exchange of items. In an unfortunate event that the item you purchased is defective upon arrival, please contact our customer service representative within 7 days of the received time.
2. Delivery Costs for Returns
(a) For return requests caused by quality problems, the delivery costs shall be borne by BAPE STORE®️ MALAYSIA. After informing our Customer Relations Department on the quality problems, you should pass the products to our appointed courier company (in which case we shall bear the delivery costs), within 7 days from your receipt date of the same.
(b) If an item is returned to us and it has been worn or is in an unsuitable condition we reserve the right not to give you a refund. If you want these returned to you, we may request that you cover the delivery cost.
(c) Please note sales taxes are non-refundable.
Return Procedures:
1. Return requests will only be processed upon the presentation of your BAPE STORE®️ MALAYSIA purchase list and by following the procedures stated below:
(a) Email our Customer Relations Department at help@bapestoremalaysia.com;
(b) Send your returned product(s) back to us;
(c) BAPE STORE®️ MALAYSIA to perform a standard product inspection; and
(d) BAPE STORE®️ MALAYSIA to issue a refund should the product(s) be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
Refund Instructions:
1. Upon receipt of your returned products, BAPE STORE®️ MALAYSIA shall perform a standard product inspection. We shall process your return and refund request should the product be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
2. Refunds (if any) will be processed to you in the same payment method used for the purchase within 7-14 business days, depending on the processing times of your bank of choice.
3. In case of dispute, BAPE STORE®️ MALAYSIA's decision shall be final and binding.
Address for the Return:
Recipient: BAPE STORE®️ MALAYSIA Returns Team
BAPE STORE®️ MALAYSIA
Lot G12, Ground Floor,
Suria KLCC, Kuala Lumpur City Centre,
50088 Kuala Lumpur, Malaysia
Phone number: +60 3-97705881
Disclaimer:
1. If the return request is made due to the quality problem (that the products have been damaged or used), we reserve our right to retain an external surveyor firm or our internal quality-control team to conduct an examination and certification. BAPE STORE®️ MALAYSIA’s decision is final and binding in this regard.
2. Refunds will be processed according to the same payment prices and conditions applicable at the time of purchase. Discounts, coupons and delivery costs, etc., will not be refunded.
3. No returns will be entertained if the labels are removed, damaged or lost. Please notify Customer Relations Department within 24 hours of receipt if any of your purchases have been delivered without hand/garment tags.
4. The goods are your responsibility until they reach us, so make sure it is packed properly and cannot get damaged on the way. If you choose to return any products to BAPE STORE®️ MALAYSIA, we will not be liable for any loss or damage to them in the course of transit and so we recommend you to retain a reliable courier company. If the returned products are lost or damaged during the transit, BAPE STORE®️ MALAYSIA may ask you to indemnify such loss or damage and may not arrange any refund to you. We recommend that you obtain proof of postage.
5. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you would like these returned to you, we may request that you cover the delivery cost.